Protected by Our Money-Back Guarantee

When you're eligible for a refund

We want every student to feel safe ordering. You can request a refund in any of these situations:

• No tutor assigned. If we cannot find a suitable tutor for your order, you receive a full refund.
• Late delivery caused by us. If we miss the agreed deadline and the delay is our fault, you're entitled to a partial refund proportionate to the delay.
• Work doesn't match the brief. If, after a free revision, the work still doesn't meet your original instructions, you may request a partial or full refund depending on the circumstances.
• Confirmed plagiarism. If a credible plagiarism report shows the work isn't original, we rewrite it free or issue a full refund.
• Duplicate or accidental payment. Charged twice? We refund the duplicate immediately.

What isn't covered

So our promise stays fair to everyone, refunds are not available when:

• The completed work meets the brief and instructions you provided.
• A revision is requested that changes the original instructions (we'll happily quote this as new work).
• Late delivery was caused by missing information or delayed responses on your side.
• A grade outcome differs from a personal expectation that wasn't agreed in writing.

How to request a refund

1. Open the order in your dashboard and use the chat to raise the issue.
2. Tell us what's wrong and reference the part of your original brief affected.
3. We review every request individually, usually within 48 hours.
4. Approved refunds are returned to your original payment method.